MANAGING CONFLICT: WHEN COMMUNICATION IS NOT ALL SMILES
In any type of relationship conflict is basically inevitable. But conflict itself is not a problem; it’s all about how it’s handled. Conflict can either bring people together or completely tear them apart. The next time you’re dealing with conflict, keep these tips on effective communication skills in mind to help create a more positive outcome.
Tip #1: Really listen. Most people often think that they are listening carefully, however they are often thinking about how they will respond and what they will say as soon as the other person stops talking. Though it might be challenging, try really listening to what the other party is saying. Don’t interrupt, don’t finish their sentence and don’t get defensive. . Just hear them and reflect back what they’re saying so they know you’ve heard. Then you’ll understand them better and they’ll be more willing to listen to you.
Tip #2: Own What’s Yours: Learn that personal responsibility is a strength, not a weakness. Effective communication involves admitting when you’re wrong – because it’s ok to do so. If you both share some responsibility in a conflict (which is usually the case), look for and admit to what’s yours. It helps to diffuse the situation, sets a good example, and shows maturity.
Tip#3: Look for Compromise. It is not about winning the argument, instead try to, look for solutions that meet everybody’s needs. Either through compromise, or a new solution that gives you both what you want most, this focus is much more effective than one person getting what they want at the other’s expense. Healthy communication involves finding a resolution that both sides can be happy with.
Poor communication skills, disagreements and misunderstandings can be a source of anger and distance, or it can be a launch pad to a stronger relationship and more productive future.
This is Karen D signing off…Your Next Level Coach for Life
“Good things don’t come to those who wait, good things come to those who go out and get it”. ~ Karen D